Urgent appointments for today or tomorrow (Monday to Friday)
To request an urgent appointment for today or tomorrow (Monday to Friday):
- Use our online form. This service is available from 7.30am and we aim to read and respond to urgent requests on the same day if made before 1pm.
- Phone us on 020 8780 0125 during opening hours. The receptionist will assist you with filling out our online form.
- Visit the surgery and speak with a receptionist during opening hours. They will assist you with filling out our online form.
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse, health professional or service to help you.
Routine appointments for in the next 7 days
To request a routine appointment in the next 7 days:
- Use our online form. This service is available from 7.30am and we aim to read and respond to non-urgent requests within 48 hours when we are open.
- Phone us on 020 8780 0125 during opening hours. The receptionist will assist you with filling out our online form.
- Visit the surgery and speak with a receptionist during opening hours. They will assist you with filling out our online form.
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Cancelling or change an appointment
To cancel your appointment:
- Use your NHS account (through the NHS website or NHS App).
- Reply CANCEL to your appointment reminder text message.
- Phone us on 020 8780 0125 during opening hours.
Please tell us as soon as possible if you no longer need your appointment so we can offer your appointment to someone else and help reduce waiting times.
If you regularly miss booked appointments, you may be asked to find an alternative GP practice and removed from our practice list.
Help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
Help with your appointment
Please tell us:
- If there’s a specific doctor, nurse or other health professional you would prefer to respond
- If you would prefer to consult with the doctor or nurse by phone, face-to-face, by text or email
- If you need an interpreter
- If you have any other access or communication needs.
Home Visits
Home visits are only available for housebound patients and for those too ill to attend the surgery. We will phone you first to understand what you need.
To request a home visit, please phone the surgery before 10am.