January 2025 Patient Newsletter
❄️ December at Tudor Lodge!
We hope December brought you joy and happiness. For those who celebrated Christmas or Hanukkah, we wish you warm memories and a peaceful New Year. At Tudor Lodge Health Centre, we had a pretty busy month as we
Answered 2,786 phone calls.
Processed 1,484 prescriptions.
Processed 2,440 online requests (that’s an average of 79 requests a day).
Delivered 2,944 appointments (face-to-face and telephone).
Offered 2,540 GP appointments, 957 nurse appointments and 402 other healthcare appointments.
📲 Are you following our WhatsApp Channel?
Tudor Lodge Health Centre has launched a new WhatsApp channel to keep patients updated with:
- Surgery news
- Helpful tips and advice
- Health resources and tools
Simply click here to join http://bit.ly/40JdpT1
Subscribing to our WhatsApp channel does not give us or any other group member access to your phone number or any other details, and users can opt-out at any time.
For personal enquiries or to book an appointment at the surgery please use our online form to contact us.
👩👧👦New family hub in Roehampton
The newly opened Roehampton Family Hub is a welcoming space which aims to help children and families get a better start and improve their future. The hub provides childcare support, birth registrations, mental health services, after-school activities and employment advice. There is also a dedicated youth room and IT area, equipped with upgraded wi-fi, where residents can study, job search, or simply browse online. More information about the hub can be found on the council website.
👩🏾💻 A reminder about managing your bookings online
We’re committed to making it easy for you to book appointments online. You can visit our website and click the “Make an Appointment” tab or “Contact us about your request” to submit your appointment needs. A clinician will review your request to determine the best timeframe, type of appointment, and the most suitable healthcare professional to see you.
Our friendly reception team will then contact you with the doctor’s recommendations and book your appointment within the specified timeframe.
📋 Your annual medical review is important
A friendly reminder that if you live with a chronic disease such as asthma, diabetes or COPD to look out for your annual medical review. We send text message invites out in your birth month and ask you to book your appointment promptly. If you don’t receive an invite or have had to cancel yours in the past, please get in touch with the practice to arrange yours.
ℹ️ Help us to stay in the loop
From time to time, you may receive a request from us for information so we can keep your records up to date. Please respond to any requests you receive from the surgery as it helps ensure we’re providing you with the right care for you.
❌ Don’t forget to cancel unwanted appointments!
Have you got an appointment you no longer need, or can’t make? Please let us know so we can offer it to someone else. In December, 49 GP appointments were wasted because patients didn’t cancel unwanted appointments. That’s 49 appointments we could have offered to patients waiting to see a GP. Please give us plenty of notice (more than an hour) if you need to cancel your appointment. We have begun removing patients who fail to attend or don’t give us at least one hour’s notice. We are a very busy surgery, so your help makes a big difference.
💟 Are you struggling with loneliness?
This time of the year can be lonely, especially for those struggling with their mental health. Remember, you are not alone and there are many resources available to help. Your feelings matter. For more support, visit: https://www.nhs.uk/every-mind-matters/
🖐🏻 Do you need a helping hand this winter?
If you’re struggling with essentials like food or fuel, Wandsworth Council can help. Apply for a discretionary support grant to get assistance when it’s needed most. More information and details on how to apply can be found here.
🤳🏻 Do you need help with the NHS App?
The NHS App gives you a simple and secure way to access a range of NHS services. You can use the NHS APP to:
- Order repeat prescriptions
- Book and manage appointments
- View your health records and NHS number
- Book and manage vaccinations
If you would like help accessing the app then please contact Andraya on 0203 923 9593 or Andraya.catlyn@nhs.net. Andraya is the Digital Care Coordinator for Wandsworth and is happy to help with any questions you have about the app.
☺️ Learn how to be happier
10 Days of Happiness is a free online program to boost your wellbeing, through daily actions for happier living. This program helps you learn simple daily actions which are proven to give you a boost and help you feel happier. It is designed for challenging times, based on the latest research from positive psychology, neuroscience, and behavioural science. It takes a few minutes a day and might make a difference in how you feel each day.
🚬 Will 2025 be the year you quit?
It’s never too late to quit smoking and it’s easier to stop with the right support. Why not start by downloading the free NHS Quit Smoking app to track your progress and get daily motivation? The app allows you to:
- track your progress
- see how much you’re saving
- get daily support
- get inspired by others
Once you reach 28 days smoke-free, you’re much more likely to quit for good!
For more information please visit https://www.nhs.uk/better-health/quit-smoking/
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